Pinchin's Mission, Vision and Goals

Pinchin's Mission Statement:

We will deliver high quality service in a timely and cost effective manner. To this end we will employ and retain highly skilled employees, keeping abreast of developments in the industry.

We will provide a supportive, nurturing environment in which our employees are informed and empowered to excel in their endeavours to our mutual benefit.

Pinchin's Vision:

To be the firm of choice for high quality environmental consulting services in Canada, remaining adaptable to our client’s needs in a constantly changing world.

Pinchin's Goals:

Service

Maintain existing services and to develop new areas and solidify partnerships with providers to round out our services whilst attaining a national and possibly global presence.

Employees

Attain optimum level of staffing of good quality, well remunerated employees, consistently developing their skill set to meet stricter standards. Improve communication and promote a pleasant and nurturing work environment. Incorporation of a worthwhile bonus program (to supplement competitive salaries) to encourage and reward staff.

Business Processes

Improve productivity via further automation; improve information process flow, and organizational structure. Implement quality assurance standards.

Quality Control

Improve project management processes and quality of service offered to clients. Implement auditing process and consider/assess value of ISO 9001 program.

Client Care and Satisfaction

Develop and document a marketing strategy; improve communication with clients and implement feedback systems to measure client satisfaction . To improve our interaction with select clients on more than a strictly business basis.

Financial

Continue to grow revenues by at least 25% per annum; increase or at least maintain current budgeted profit margins; attain and maintain strong cash flows.

Business Continuity

Develop succession plan; and provide qualified capable management and management support resources.