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Course Payment Policies

Payment Information

  • Invoices are issued once payment is processed
  • All course fees must be paid in full prior to the course date
  • If paying by credit card, payment will be processed prior to the course date
  • Registration is transferable
  • Group Discount rates apply to most courses.  For every 5 people who attend a specific course from your organization, 1 person is free of charge.

Pinchin will send you an invoice or call you with the total amount (indicating the taxes), according to your selection of payment method.

Effective May 1, 2010 federal and provincial taxes will be based on your billing address. Effective July 1, 2010, HST will apply to Ontario and British Columbia.

Payments are not required for complimentary sessions.

Cancellation Policy

Pinchin reserves the right to cancel or change courses/complimentary sessions, instructors, or locations with prior notice. In the event that Pinchin must cancel a course, your course fees will be refunded to you in full. See below for details if attendance is cancelled by the client.


The following apply if attendance at a course is cancelled by the attendee / their representative:

Within 24 hours No refund
1 to 13 calendar days 50% refund
14 or more calendar days Full refund

Rescheduling from one course date to another will be processed with no administration fee.

Complimentary Sessions

There are no administrative fees if you are cancelling attendance for a Complimentary Session, since they do not require payment.


Pinchin seminars and courses are reserved for Pinchin clients and prospects only. Pinchin reserves the right to refuse registrations from competitors and other consultants.

Training Locations 

We offer a variety of complimentary sessions and training courses on an open-enrollment basis at pre-scheduled dates at Pinchin offices and other locations. However, many of our courses can alternatively be held at your site. This is beneficial, for example, if you have a large number of people to train, or specific training needs, etc.

If you are interested, please contact us to request a quote.  

Schedules and Arrival Times

Refer to the details of the course or complimentary session for start and approximate end times. Please arrive about 15 minutes prior to the start time for all courses and complimentary sessions.

Meals and Refreshments (Open-Enrollment Sessions Only)

Complimentary Sessions and Half-Day Courses:

  • Breakfast foods, juices, water, coffee and tea

Full-Day (including Multi-Day) Courses:

  • Breakfast foods, juices, water, coffee and tea
  • Lunchtime meal and refreshments throughout the day